Privacy Policy

1. GENERAL PRINCIPLES OF THE POLICY

Camping Melbourne Estrie takes appropriate security measures to ensure the protection of personal information collected, held, used, communicated, stored or destroyed and which are reasonable given, in particular, its sensitivity, the purpose of its use, its quantity, its distribution and its medium, in particular by ensuring the following elements:

• The integrity of the information, so that it is not destroyed or altered without authorization or in contravention of applicable laws, and that the medium of this information provides it with the desired stability and durability;
• The confidentiality of personal information, by limiting its disclosure to only those persons authorized to have access to it, either externally in accordance with agreements with customers or internally when this information is necessary for the exercise of the functions of employees;
• Identification and authentication, in order to confirm, when required, the identity of a person or the identification of a document;
• Compliance with legal, regulatory or business requirements to which Le Camping Melbourne Estrie is subject.

2. OBJECTIVES OF THE POLICY

The objectives of the Policy are as follows:

• Define the type of personal information that Le Camping Melbourne Estrie collects, uses, communicates and retains
• Define the means used by Le Camping Melbourne Estrie to protect this information;
• Specify the standards for use, conservation, communication and destruction of this information;
• Determine the rights of access, rectification and destruction of personal information by Le Camping Melbourne Estrie regardless of the nature of their medium and regardless of the form in which they are accessible, whether written, graphic, audio, visual, computerized or other;
• Establish the roles of the persons involved, in particular that of the person responsible for the protection of personal information.

3. DEFINITION OF PERSONAL INFORMATION

For the purposes of the Policy, “personal information” means any information that concerns a natural person, that allows them to be identified directly or indirectly and that is not of a public nature within the meaning of the Act respecting the protection of personal information in the private sector.

4. WHAT PERSONAL INFORMATION IS COLLECTED?

Camping Melbourne Estrie offers short-term (temporary) and long-term (seasonal) campsite rentals, ready-to-camp rentals.As part of these activities, the necessary personal information collected, used, communicated and retained by Le Camping Melbourne Estrie may include, but is not limited to:

• Contact information such as first and last name, street address, email address, IP address, telephone number, date of birth, social insurance number;
• Billing information such as a billing address, banking information, a credit card number or payment system data;
• Information relating to the use of Le Camping Melbourne Estrie services, including technical or connection information (cookies) on visits to the Le Camping Melbourne Estrie website or any other information collected through cookies or other similar tools;
• Any other necessary personal information that may be requested and provided.

5. HOW IS YOUR PERSONAL INFORMATION COLLECTED?

Camping Melbourne Estrie collects personal information from the client and a possible third party, in person, through secure file/data sharing platforms, by email, through forms or by telephone.At the time of collection, Le Camping Melbourne Estrie provides the following information up front and in simple and clear terms, and subsequently communicates it upon request from the customer:

• The name of Le Camping Melbourne Estrie
• The purposes for which this information is collected;
• The means by which the information is collected;
• The rights of access and rectification provided for by law;
• The right to withdraw consent to the communication or use of the information collected;
• The name of the third party for whom the collection is carried out, if applicable;
• The name of the third parties to whom it will be necessary to communicate the personal information, if applicable;
• The possibility that the personal information may be communicated outside Quebec, if applicable.

6. CONSENT TO COLLECTION

It is the responsibility of Camping Melbourne Estrie to collect personal information with the prior, free and informed consent of the customer by disclosing in advance the purposes for which this information is collected. Consent is obtained through a detailed consent form in simple and clear terms.In compliance with applicable laws, Camping Melbourne Estrie will ensure that separate consent is obtained before using the personal information held for purposes that are not compatible with those for which it was initially collected.Any person concerned may, at any time, withdraw their consent to the collection, use, communication or retention of their personal information by contacting the person responsible for the protection of personal information at Camping Melbourne Estrie. Following receipt of the notice of withdrawal of consent, Camping Melbourne Estrie undertakes to cease all processing of the personal information concerned and to proceed with its irreversible destruction, subject to a legal or regulatory obligation relating to its retention.Camping Melbourne Estrie will also notify any person or entity to whom this personal information has been disclosed so that these persons or entities can also proceed to the cessation of their processing as well as their irreversible destruction, if applicable, subject to a legal or regulatory obligation relating to their conservation.

7. USE OF INFORMATION COLLECTED

Camping Melbourne Estrie uses personal information to offer a rental service for a campsite, ready-to-camp or secure hostel rooms, in compliance with applicable laws and security rules and more particularly for the following purposes:

3. DEFINITION OF PERSONAL INFORMATION

For the purposes of the Policy, “personal information” means any information that concerns a natural person, that allows them to be identified directly or indirectly and that is not of a public nature within the meaning of the Act respecting the protection of personal information in the private sector.

4. WHAT PERSONAL INFORMATION IS COLLECTED?

Camping Melbourne Estrie offers short-term (temporary) and long-term (seasonal) campsite rentals, ready-to-camp rentals.As part of these activities, the necessary personal information collected, used, communicated and retained by Le Camping Melbourne Estrie may include, but is not limited to:
• Contact information such as first and last name, street address, email address, IP address, telephone number, date of birth, social insurance number;
• Billing information such as a billing address, banking information, a credit card number or payment system data;
• Information relating to the use of Le Camping Melbourne Estrie services, including technical or connection information (cookies) on visits to the Le Camping Melbourne Estrie website or any other information collected through cookies or other similar tools;
• Any other necessary personal information that may be requested and provided.

5. HOW IS YOUR PERSONAL INFORMATION COLLECTED?

Camping Melbourne Estrie collects personal information from the client and a possible third party, in person, through secure file/data sharing platforms, by email, through forms or by telephone.At the time of collection, Le Camping Melbourne Estrie provides the following information up front and in simple and clear terms, and subsequently communicates it upon request from the customer:
• The name of Le Camping Melbourne Estrie
• The purposes for which this information is collected;
• The means by which the information is collected;
• The rights of access and rectification provided for by law;
• The right to withdraw consent to the communication or use of the information collected;
• The name of the third party for whom the collection is carried out, if applicable;
• The name of the third parties to whom it will be necessary to communicate the personal information, if applicable;
• The possibility that the personal information may be communicated outside Quebec, if applicable.

6. CONSENT TO COLLECTION

It is the responsibility of Camping Melbourne Estrie to collect personal information with the prior, free and informed consent of the customer by disclosing in advance the purposes for which this information is collected. Consent is obtained through a detailed consent form in simple and clear terms.In compliance with applicable laws, Camping Melbourne Estrie will ensure that separate consent is obtained before using the personal information held for purposes that are not compatible with those for which it was initially collected.Any person concerned may, at any time, withdraw their consent to the collection, use, communication or retention of their personal information by contacting the person responsible for the protection of personal information at Camping Melbourne Estrie. Following receipt of the notice of withdrawal of consent, Camping Melbourne Estrie undertakes to cease all processing of the personal information concerned and to proceed with its irreversible destruction, subject to a legal or regulatory obligation relating to its retention.Camping Melbourne Estrie will also notify any person or entity to whom this personal information has been disclosed so that these persons or entities can also proceed to the cessation of their processing as well as their irreversible destruction, if applicable, subject to a legal or regulatory obligation relating to their conservation.

7. USE OF INFORMATION COLLECTED

Camping Melbourne Estrie uses personal information to offer a rental service for a campsite, ready-to-camp or secure hostel rooms, in compliance with applicable laws and security rules and more particularly for the following purposes:
• Necessary cookies;
• Functionality cookies;
• Performance cookies;
• Tracking cookies.
Any person who provides personal information in accordance with this section consents to its use and disclosure for the purposes for which the information was collected.

15. DISSEMINATION OF THIS POLICY

Camping Melbourne Estrie publishes this policy on its website and disseminates it by any means likely to reach the persons concerned. Camping Melbourne Estrie does the same for any changes to this policy.

16. INCIDENT REPORTING

In the event of an incident affecting the protection of personal information, Camping Melbourne Estrie will take the necessary measures to reduce the risk of harm being caused and prevent new incidents of the same nature from occurring.

17. KEEPING THE INCIDENT REGISTRY

Camping Melbourne Estrie keeps a register of all confidentiality incidents it has been subject to, if applicable, even those that do not present a risk of serious harm.Camping Melbourne Estrie will allow the Commission d’accès à l’information to consult this register and may provide it with a copy upon request.

18. ROLES AND RESPONSIBILITIES

The President of Camping Melbourne Estrie is responsible for the protection of personal information and can be reached at the following address: campingmelbourne@hotmail.com or at 819-826-6222.Entry into forceThis policy will come into force on the day it is adopted by the Board of Directors of Camping Melbourne Estrie: November 7, 2023